What counts as a host?+
One Linux server monitored by the collector, either a cluster node or baremetal. VMs are not separate hosts when their traffic is observed through the server interface.
How does the subscription work?+
Billing is monthly in Brazilian reais, by credit card through Pagar.me checkout. It renews until canceled. Your plan and price are shown before confirmation.
Can I register a company from another country?+
Yes. Registration supports country, international address, local business registration and technical contact information. Billing is in BRL; accepted cards and checkout requirements depend on Pagar.me and the receiving account’s configuration.
Do I need access to the switches?+
Classification happens on Linux hosts using eBPF/TC, without requiring switch NetFlow export. A compatible kernel and installation with the required privileges are needed.
How are internal and external defined?+
Internal means IP traffic whose source and destination belong to blocks registered in the same datacenter. Other destinations and communication across datacenters are external. Non-IP traffic is separate.
Can I inspect other NICs?+
Yes. Each host has default uplinks for totals, while individual host view lets you inspect other interfaces without changing aggregate measurement.
How long is history retained?+
Recent details for 48 hours and aggregates for 120 days. Query 1 h, 12 h, 24 h, 30 and 60 days. Collection begins after installation and does not classify older measurements retroactively.
How does activation work?+
After your order and confirmed payment, the team guides central-server activation and collector installation. Track your order in the customer portal.
Is total P95 the sum of host P95 values?+
No. Totals sum simultaneous measurements across selected interfaces, then calculate P95 using complete five-minute windows.
How do I request cancellation or support?+
Use the customer portal to track your subscription and send requests. When a Pagar.me subscription is linked, the portal lets you request its cancellation and displays the processor’s confirmed result.